Shipping & Returns
All domestic ground orders are shipped from our order fulfillment warehouse in Long Island, NY, USA via FedEx, UPS or USPS. We also offer domestic 2 day and overnight shipping, which uses FedEx or UPS (note that all orders take up to a business day to process before shipping).
Flat Rate 'Standard' shipping goes via USPS ground and 'Expedited' via whichever carrier is chosen. Ground domestic shipping is free for orders over $50.
All international orders are shipped via Fedex (note Canada can also ship via USPS if that is a more economic option). For questions regarding shipping to your location, please contact us at email@example.com.
For domestic ground shipping: If an order is placed by 1pm EST, that order will be shipped out in the same day. If your order is placed after 1pm EST, then that order will be shipped out the following business day. Order shipped via ground shipping can take 3-5 business days to reach their final destination.
Shipping and handling times for international orders vary by location. A delay in package delivery due to customs processing may occur depending on your location. As a result, please allow 10-25 days for your package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
We want you to LOVE your FATCO Products! So, if for any reason you are not satisfied with your purchase, please return it to us within 30 days of the original purchase date for an in-store credit.
You will be required to pay for your own shipping of all returned items. Unfortunately, we cannot reimburse customers for any previously paid shipping charges.
Steps To Returning a Product:
1. Email us at firstname.lastname@example.org with a subject line "Return Order #XXXXX", and a brief description of why you wish to return the product. We will reply back with further instruction.
2. When sending your product back, please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:
PO Box 5520
Stateline, NV 89449
3. Once we receive the returned product we will issue you an in-store credit via a gift card.
We can only allow returns for purchases placed through www.FATCO.com. Any product purchased at a retail location or at one of our distributors will not be considered for return and must be handled by that location.
Gift Cards may not be returned. We offer absolutely no returns on Sample Items.
If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.
If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a Tracking Number. Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered, or if your shipping address was entered incorrectly at checkout.